Privacy policy

About us

This is the privacy policy of Tumble ‘N dry B.V.Safety and privacy are highly important to Tumble ‘N Dry. We act in accordance to the law of data and privacy protection. In the privacy statement you are able to read how your information is protected and used. This privacy statement has last been altered on may 23th 2018.

Tumble ’N Dry is a Dutch kids clothing brand, set up in 2007 with the ambition to design trendy, fresh, comfortable and affordable kids wear for kids in the range of 0 – 12 years old. De brand is available in more than 1000 specialized kids stores located in the Netherlands, Scandinavia, Belgium, Germany, Spain, Eastern Europe, Canada, Japan, Italy, Greece, Switzerland and Australia. There are 10 T’ND stores in the Netherlands and a rapidly growing webshop/E-commerce environment. For a stage of age, every season, we design and develop a trendy personal branded collection, which suits every need, size and preference of style for the dedicated age group.

Tumble 'N Dry saves personal information for the purpose given below:

  • 1. To service and be able to send out billing
  • 2. To complete your order and inform you about the status
  • 3. In order to communicate (this involves sending message and/or call)
  • 4. In order to analyze the process with the purpose of building improvement reports
  • 5. To be able to service you to your needs
  • 6. To optimize our service
  • 7. In order to provide you with extra customer service and benefits
  • 8. In order to inform you about (new) products, events, upcoming sales and deals
  • 9. To show personalised ads and other content
  • 10. In order to mtch your information onto your T’ND friends account
  • 11. In order to quickly find your information in case of an in store purchase
  • 12. To share your information with third parties, in case you have given us permission to do so
  • 13. To share your information with third parties if we are obligated to according to the law or rules of regulation. ( for instance investigation services)
  • 14. To check whether you are eligible for payment as well as all facts and factors that are relevant for a responsible agreement
  • 15. To secure, adjust and improve the website
  • 16. To verify your identity and prevent fraude

ON THE WEBSITE WE MAKE USE OF COOKIES

(A cookie is a small file that is send by an internetserver and is installed on the hard drive of your computer. This file keeps track on the traces of website visitation and keeps track on some data of each individual visit.)

  • in order to register your preferences
  • in order to register information sessions, for example information about which items you have added into your shopping cart.
  • In order to track through which channel you have found our website
  • In order to provide you with relevant content adjusted to your need, interest and preferences next time you visit
  • In order to register your previous website activity and improve our service for the next time you visit
  • In order to change/adjust the lay out of our website matching your type of browser or device

WE HAVE NO PARTNERSHIPS OR SPECIAL RELATIONS OF INTEREST WITH THIRD INTERNET PARTIES.

Once we receive your data, we use the encription technology acknowledged and approved to the normal standards within the IT-sector.

In case of critical financial or health information we use a secured server, which will be shown to you by a seperate screen ( pop-up) on our website.

We have implemented the required safety measurements to prevent unlawful use of our data.

HOW DOES IT WORK?

In case you are not a T’ND Friend yet, you can register in the online store of Tumble ‘N Dry or in one of our brandstores. During the registration you can sign up for becoming a Tumble ‘N Dry friend. If you already have an account but have not signed up on becoming a Tumble ‘N Dry friend yet you are able to do this in your personal account.

With each purchase whether online or in store you save T'ND Friend shop balance over your total shopping amount. This balance is added to your T’ND friend account. This saved up balance can be used during your next purchase at Tumble ‘N Dry.

Stores

On presentation of your T’ND friends number or name you are able to use you balance during check out. This number can be find in your online account or our store staff is able to find your number by name in our in store system.

Online Store

After placing your wanted items in your shopping bag you click on “check out”. Choose your shipping method and click on “continue”. You are now located on the page where we request your billing information, on the page you can find your T’ND friends balance and you can choose to use the full amount or part of it.

During the T’ND friends program the following data is processed:

  • Phone number
  • Click behaviour
  • History of transaction
  • IP-address
  • Computer data
  • Duration and time of visit
  • Credentials
  • Transaction data in case of purchase
  • Purchased products

The purpose of storage for this data is: 1,2,3,5,7,10,11,13,16

PIN / CREDITCARD PAYMENTS

In order to process your check out with the use of payment cards in a Tumble ‘N Dry store or in the online store we process the following data:

  • In which store the product(s) is purchased
  • History of transaction
  • Method of payment
  • Location & time
  • Credit card or ATM card country of issue

The purpose of storage for this data is: 1, 13, 16

USE OF TUMBLE N’DRY WEBSITE

When you visit our website, we collect data by use of cookies. We gather this information I able to improve our usability and safety.

Tumble 'N Dry also makes use of link tracking. With link tracking certain elements are added to the url in order to recognize your channel of entrance.

During a logged in visit on our website we process the following information:

  • E-mailaddress
  • Name, address and place
  • Phone number
  • Click behaviour
  • History of transaction
  • IP-address
  • Local computer data
  • Duration and time of visit
  • Credentials
  • Transaction data in case of purchase
  • Purchased products

In case of the use without account ( guest visit) and purchase:

  • E-mailaddress
  • Name, address and place
  • Phone number
  • Click behaviour
  • History of transaction
  • IP-address
  • Local computer data
  • Duration and time of visit

The purpose of storage for this data is:: 1, 2, 3, 4, 5, 6, 9, 10, 11, 12, 13, 14, 16

Tumble 'N Dry is active on several social media channels, such as Facebook, Instagram and Pinterest to inspire you with our newest items If you follow our social media account(s), we process the following data in order to optimize our content to your needs.

  • Profile information of the corresponding channel
  • The viewed and placed content and messages related to Tumble ‘N Dry.
  • The in platform stored META data
  • During a campaign and/or contest additional information can be requested, which you will be notified about in advance.

The purpose of storage for this data is: 3, 6, 8

In case of no stock in store it is possible to order in store with our staff through tablet.

During purchase we process the following data:

  • E-mailaddress
  • Name, Address, Place
  • Phonenumber
  • History of transaction
  • Time of purchase
  • Transaction data
  • Purchased products

The purpose of storage for this data is: 1, 2, 3, 4, 5, 6, 9, 10, 11, 12, 13, 14, 16

If you contact our customer service, we process the following data in order to process your request as soon as possible:

  • E-mail
  • Phonenumber
  • Conversation report
  • Name, address and place

The purpose of storage for this data is: 1, 2, 3, 5, 6, 8, 14, 16

Once you signed up for our newsletter we will process the following data:

  • First- and last name
  • E-mail
  • Date of birth ( optional)
  • Preferences
  • Time of opening e-mail
  • Click behavior e-mail

The purpose of storage for this data is: 5, 6, 7, 8, 9

If you would like to know which data Tumble N’Dry has stored of you or if you would like to edit or remove information, which can not be done through your “my account” page, please contact our customer service via supportNL@tumblendry.com.

At any given time your are able to completely or partially withdraw your permission for the use of data within the T’ND friends program.

Tumble ’N Dry stores personal data in accordance the law no longer than neccesary, to identify the customer/person concerned for the period necessary to complete the purpose of storage.

In case of edits or the need to view your information please don’t hesitate to contact our customer service department.

- Per email: supportNL@tumblendry.com

- Per phonenumber: +31(0)20 555 81 22

- Via letter/mail:

Aambeeldstraat 34

1021 KB Amsterdam, the Netherlands