Frequently Asked Questions

We do our utmost best to make your shopping experience as enjoyable as possible on Tumble 'N Dry webshop. Please find below the anwsers to frequently asked questions, divided into categories stated below. Should you have any other questions or feedback for us, please contact our Customer Service by phone on +31 (0)20 509 55 83 or email us on: support@tumblendry.com. We’re there for you on weekdays between 9 am and 6 pm.

Categories

Your account

Forgot your password?
Can’t remember your password? Not to worry, it happens to the best! Please go to your login page and click 'forget password'. We will send a new one to the e-mail address you used to create your account.

Change your account settings
Your account settings, such as address, name, e-mail address and shipping address can always be changed in your personal T'ND account.

Newsletter
Would you like to be the first to know about Tumble 'N Dry sales promotions, sample sales and more? Register to become a Tumble 'N Dry Friend via newsletter subscription at the bottom of the T'ND website! Should you no longer wish to receive information about Tumble 'N Dry you can click the link at the bottom of our last newsletter.

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Assortment and stock

Complete assortment available online
Our T'ND webshop shows the complete assortment available. When we receive new stock, all items should immediately be visible in our webshop. Unfortunately we can not deliver products that aren't currently available in our webshop. It is possible that these items are available at our selected offline retailers. For more information about their stock please contact our Customer Service by phone on: +31 (0)20 509 55 83. Or mail to: support@tumblendry.com. We’re there for you on weekdays between 9 am and 6 pm. To find a selected Tumble 'N Dry retailer near you please click 'here for the Tumble 'N Dry store locator.'.

Current stock status
The items that are shown in our webshop are currently in stock. It may occur that a product from your order is out of stock. In that case you will receive an email and the amount will be refunded within 14 days on your account.

Notification of new items
Should you want to receive timely notifications when new items become available in our webshop, please subscribe to our newsletter here. You will become a Tumble 'N Dry Friend and will stay informed of all Tumble 'N Dry sales promotions, sample sales and more.

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Payment

iDEAL
For Dutch users it is possible to pay with online banking.

Credit Card
On our webshop you can also pay with MasterCard, VISA and American Express. The payment is always made via a secure SSL server, which sends your data encrypted. Paid by credit card before 9 pm on a workday? Your items will be shipped the same day! - Your credit card data will be send via a secure line(SSL) and will not be saved.

PayPal
It is also possible to pay with your PayPal account.

Klarna
Klarna allows you to shop now and pay later. The payment is being handeled by Klarna after you placed your order. You receive an e-mail from Klarna with a link to pay. The payment must be fulfilled within 14 days.

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Your order

Help while ordering
In case you are unable to complete your order or when you encounter uncertainties you can contact our customer service during office hours. They can assist you with the placing of your order. Note that they can not order products which are not available in the webshop, but they can help you find the desired item(s) with our selected offline retailers. Please contact our Customer Service by phone on: +31 (0)20 509 55 83. Or mail to: support@tumblendry.com. We’re there for you on weekdays between 9 am and 6 pm.

Order status
On completing your order, you will receive an automatic generated order confirmation by e-mail. Other updates regarding your order will also be communicated by e-mail. So, make sure we have your correct email address. If you’re unsure please look at your T'ND account to double check. When you order before 9 pm on a workday, your items will be shipped the same day. In case our delivery time is delayed, we will send you an email as soon as possible. For an overview of our (inter)national delivery timings please click 'here at shipping'.

Cancel or change
Your order is always send within 24 hours during weekdays in The Netherlands, please see for a complete overview of our international delivery timings 'here'.. Our ordering & delivery process is very closely geared to each other. While this is testimony to our operational excellence, it also means that our system does not allow cancellation or modification of an order. Your order is thus conclusive, but never final as you are always free to return or exchange your purchased items free of charge within 14 days trial period.

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Shipping and delivery

Delivery time
Orders inside The Netherlands are usually delivered the next workday, ordered before 9 PM, will be shipped the same day. Orders outside The Netherlands may take up to 6 working days to be delivered. Please click 'here'. for an complete overview of our international delivery timings.

Delay during delivery
Your order will always be delivered as soon as possible to the address you’ve registered with us. It is however possible that your order delivery is delayed by unforeseen circumstances with your local delivery service. In that case we will personally inform you right away but we can’t be held responsible for any inconvenience this may cause.

Delivery costs
In The Netherlands, Belgium, Germany, Denmark and Sweden orders over €50,00 will be delivered for free.
For international costs and delivery time we refer to 'shipping'.

Delivery time
When you order before 9 pm on a workday, your items will be shipped the same day. In case our delivery time is delayed, it will be displayed in your shopping cart. Orders outside The Netherlands may take up to 6 working days to be delivered. Please, click here for an complete overview of our international delivery timings.

International orders
For our complete list of countries we ship to, the delivery costs and delivery time, click 'here'.

Note: when you send your order to a non-EU country, import duties may be charged at delivery.


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Exchanging and returning

Returns
On our website we try to provide you with as much information about our products as possible. However, if a product does not live up to your expectations you can always return it to us within 14 days after receipt. Please state the reason why you wish to return the product to us. The term of approval shall take effect on the day your ordered product is delivered to the delivery address you stated in your order. All items bought in the Tumble ‘N Dry webshop can be returned. The costs for returning are for your own expense, except for the Netherlands. Click here for a full return instruction or navigate to Returns.

We only accept returned products that comply with the following:
• Items should be bought in our Tumble 'N Dry webshop.
• Items should be returned within the stated period of time.
• The return form should be complete; half completed forms will not be accepted.
• The product should not show marks of being worn, such as stains, smell and wear use damage.
• The items(s) should be intact with the original labels attached.
• The items(s) should be in the original packaging.
• Should you receive an item in a less than perfect state, please report it to our Customer Service as soon as possible. Please contact our Customer Service by phone on: +31 (0)20 509 55 83. Or mail to: support@tumblendry.com. We’re there for you on weekdays between 9 am and 6 pm.

Exchanging an item
All items bought in the Tumble ‘N Dry webshop can be returned. If you want to exchange an item for another item or a different size, you have to send the item back and you will have to place a new order in the webshop.

Exceptions
Returning of an item is only possible if the item is returned in its original condition, with attached hangtags and in its original packaging. Notwithstanding the above, it is possible to try on the ordered items. At arrival in our central depot your products will be inspected for any use damage such as smell, stains and defects. We can not accept products that have not been bought in our own webshop.

Wrong item received
In case you should receive a wrong item, the return of the item will be completely at our expense. Please follow the usual procedure of returning an item or contact our customer service. You should indicate which item(s) you have incorrectly received, which item you’ve ordered and which item you still have to receive.

Confirmation of receipt of the return shipment
As soon as your returned items have arrived in our central depot, you will not receive a confirmation e-mail. We need at most 14 days to refund your payment. If it may happen that it takes longer dan 14 days, please contact our Customer Service, indicating your returned items and the order number. You can reach us by phone on: +31 (0)20 509 55 83 or mail to: support@tumblendry.com. We’re there for you on weekdays between 9 am and 6 pm.

Refund of order amount
As soon as we have received your return shipment, we will refund the amount as soon as possible. We need at the most 14 days to refund your payment. It may happen that it takes up to 3 weeks before our bank transfer is listed on your bank statement (in particular this may happen in case of a credit card payment). We credit the amount to your account through the original payment method.

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Warranty

Defect at receipt
Our products are carefully composed and are of high quality. However it still is possible that a manufacturing defect arises. When an item shows defects or manufacturing defects upon receipt, you can return the goods at our expense by completing the return form and follow further instructions from there on.

Costs
Products that are defective upon receipt can be returned free of charge.

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Suggestions and complaints

Suggestions
Should you have any suggestions or ideas on how we may be of better service to you, please fill contact customer service. You can reach our Customer Service by phone on: +31 (0)20 509 55 83. Or mail: support@tumblendry.com. We’re there for you on weekdays between 9 am and 6 pm. Tumble 'N Dry continuously improves its services and therefore appreciates all your feedback.

Complaints
Our customers are very important to us. Tumble 'N Dry's main goal is to strive for satisfied customers in every way. Should you however have an unpleasant experience with either our brand or our service, please let us know. Please give us your feedback by calling our Customer Service at phone number: +31 (0)20 509 55 83. Or send us an email to: support@tumblendry.com. We’re there for you on weekdays between 9 am and 6 pm. We aim to provide you with decisive answers regarding your complaint right away, in any case this should happen within 1 week.

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Security and privacy

Our privacy statement
The Tumble 'N Dry webshop is honest and handles your personal information with the utmost care. We work hard to ensure the reliability, security and integrity of the data we have collected. We believe that the security of Tumble 'N Dry is and remains above-average levels. Our dedicated team of IT experts underwrites this:

  • Your personal information will not be sold or passed on to third parties.
  • Your data is safely stored in a non-public database.
  • Your transaction data is sent encrypted so that eavesdroppers will not have a chance.
  • We only use your e-mail address once to complete your order. We only send offers, newsletters and other circulars after you explicit consent.
  • Should you no longer wish to receive messages from Tumble 'N Dry and not stay informed about Tumble 'N Dry sales promotions, sample sales and special Close Friend events please send an email to support@tumblendry.com or click the unsubscribe link at the bottom of our last newsletter.


If you place an order at Tumble 'N Dry, we ask you to give the following information:

  • Your name, address and phone number. This information is used to correctly handle the delivery of your product.
  • Your e-mail address, so that we can keep you informed about your order.
  • Payment details, such as your credit card or bank account number are used to complete the order. The data is sent encrypted through a secure SSL server and will not be saved anywhere on our servers.

To be able to save your shopping cart, we use a so-called cookie. These cookies are only saved within one session – as soon as you close your browser, it is removed.
Like all webshops, we also use a cookie to keep information about which pages are visited and how intensively parts of tumblendry.com are used. This way we can customize our site even better to your needs. This information is anonymous and we do not use these data to create a profile of our visitors.

Removing or modifying your information
Do you wish to see your information? Or do you wish that the Tumble 'N Dry webshop deletes or modifies your information from its system? Please contact our Customer Service by phone on: +31 (0)20 509 55 83. Or mail to: support@tumblendry.com. We’re there for you on weekdays between 9 am and 6 pm.You can also resist at all times the all further processing of your personal information for direct marketing. However it is not possible to change the ascription of an invoice.

Secured internet connection during payments
During payments the internet connection between you and Tumble 'N Dry is secured. Using SSL the transaction information is sent encrypted. To pay with SSL, no special software is required. You can recognize a secure SSL-connection by the “lock” in the bottom status bar in your browser.

Protection of personal information
The information entered on this website is only used for the processing of your order or for sending requested information. We appreciate the trust you put in us and therefore we will handle your data with the utmost care. When you place an order or you consult your account, the most advanced technology is used: the Secure Socket Layer. Your information will be protected and kept confidential at all times.

Protection of personal information
Click here for our terms and conditions.

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About the webshop

General company details
Tumble 'N Dry BV
Johan van Hasseltweg 27
1021 KN Amsterdam
The Netherlands

KvK-number 27280415
BTW-number NL8149.40.055.B01

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How to contact us

Our Customer Service is there to help you quickly and adequately. Please contact our Customer Service by phone on: +31 (0)20 509 55 83 or email us on: support@tumblendry.com. We’re there for you on weekdays between 9 am and 9 pm.