Terms & Conditions

APPLICABILITY
These general terms and conditions apply to the web shop of Tumble 'N Dry B.V. and cover all sales, deliveries and payments to our clients through the website www.tumblendry.com. By placing an order you explicitly agree with these terms and conditions. We shall at all times retain the right to change or supplement these terms and conditions, provided that these changes are published on our website. The website www.tumblendry.com and these general terms and conditions are subject to Dutch law. Any disputes will be settled in court and shall be subject to Dutch law.

AGREEMENT & CONDITIONS
When you have placed your order and received an order confirmation e-mail from www.tumblendry.com you have legally entered into an agreement with Tumble 'N Dry B.V. Tumble 'N Dry B.V. shall retain the right to refuse online orders without reason given. The products you have ordered shall remain the property of Tumble 'N Dry B.V. until you have paid the full invoice amount.

We shall do everything in our power to keep the website up-to-date. However, it is possible that certain products are temporarily unavailable. In that case you will receive an email as soon as possible. The amount will be refunded within 14 days on your account.

PRICES & DELIVERY

• The prices stated on the website are inclusive of VAT (21%) and exclusive of shipping costs. In The Netherlands, Belgium, Germany, Denmark and Sweden orders over €50,00 will be delivered for free. For the other countries it varies. For a full overview of costs and shipping days, we refer to 'shipping'.
• Tumble 'N Dry B.V. cannot be held liable for incorrectly stated prices, for example as a result of entry or printing errors. No rights can be derived from incorrect price information.
• Special offers are clearly indicated on the website. Offers remain valid as long as stock lasts.Tumble ‘N Dry is authorized to adjust the prices at any time. With a change of prices no changes will be made in price for already made and/or paid orders. These orders will be completed for the prices that were agreed upon at time of purchase.
• Tumble 'N Dry B.V. aims to send your order within 24 hours after receipt of your payment. The legal delivery term is within 14 days after receipt of payment. In case our delivery time is delayed, we will email you as soon as possible, but within 24 hours.
• All orders will be send via Post NL.
• Note: when you send your order to a non-EU country, import duties may be charged at delivery.

FORCE MAJEURE
Tumble 'N Dry B.V. cannot be held liable for force majeure circumstances. Force majeure circumstances are unpredicted circumstances, for instance fire, malfunctions, government provisions (for example import limitations) and logistical problems, which prevent us from meeting our obligations. In such circumstances any payments that have already been made shall be paid back as soon as possible. If we feel that the force majeure situation is only temporary we are allowed to postpone realization of the agreement until the force majeure situation no longer exists and we are able to carry out the delivery. In force majeure circumstances we cannot be held liable or held to pay any damages.

PAYMENT
Payment can be carried out through the methods indicated in the ordering process. After you have placed and paid your order you will receive an e-mail stating your order number and the total sum of your order including shipping costs.

Payment must always be fulfilled in one of the following ways:
iDEAL
For Dutch users it is possible to pay with online banking.

Credit Card
On our webshop you can also pay with MasterCard, VISA and American Express. The payment is always made via a secure SSL server, which sends your data encrypted. Paid by credit card before 3 pm on a workday? Your items will be shipped the same day! - Your credit card data will be send via a secure line(SSL) and will not be saved.

PayPal
It is also possible to pay with your PayPal account.

Klarna
Klarna allows you to shop now and pay later. The payment is being handeled by Klarna after you placed your order. You receive an e-mail from Klarna with a link to pay. The payment must be fulfilled within 14 days.

Your financial details are always treated as confidential. Tumble 'N Dry B.V. does not have access to your credit card data; this information is only available to Ayden.
The date of payment is the credit entry date of the bank account number of Tumble 'N Dry B.V.

RETURNS
On our website we try to provide you with as much information about our products as possible. However, if a product does not live up to your expectations you can always return it to us within 14 days after receipt. Please state the reason why you wish to return the product to us. The term of approval shall take effect on the day your ordered product is delivered to the delivery address you stated in your order. All items bought in the Tumble ‘N Dry webshop can be returned. If you want to exchange an item for another item or a different size, you have to send the item back and you will have to place a new order in the webshop. The costs for returning are for your own expense, except for the Netherlands. Click here for a full return instruction or navigate to Returns.

Please read the following information carefully:

Unfortunately we can not accept products that you have in your possession for more than 14 days and/or that you have not bought in our webshop www.tumblendry.com. Returning items is only possible when you delivered the package to a postal service within 14 days of receipt. If you wish to exchange an item, you need to follow the same procedure as returning. Place the exchanging item as a return, send it back and order a new item in our webshop.

We only accept returned products that comply with the following:

• The return form should be complete; half completed forms will not be accepted and you will be notified by email in this case.

• The product should not show marks of being worn, such as stains, smell and wear use damage.

• The items(s) should be intact with the original labels attached.

• The items(s) should be in the original packaging.

• Should you receive an item in a less than perfect state, please report it to our Customer Service as soon as possible. Please contact our Customer Service by phone on: +31 (0)20 509 55 83. Or mail to: support@tumblendry.com. We’re there for you on weekdays between 9 am and 6 pm.

Returned products that have not been returned within the stated period of time shall not be accepted. The sum of the returned products shall, including shipping costs (if complete order is returned)and/or settlement of any loss in value be paid back to you as soon as possible, but we strive within 14 days.

COMPLAINTS
We do everything in our power to deliver a perfect product to you. If you nonetheless find any faults or errors in your delivery, please send an e-mail to support@tumblendry.com. We shall contact you as soon as possible and try to solve the problem. Please treat your clothing with care and always follow the washing instructions inside. If you decide or have decided upon a different washing method, your complaint shall always be considered invalid. This also applies to worn clothing, make-shift repairs or failure to follow the user instructions. We can never be held to pay any compensation or settle any consequential loss as a result of the delivery of a defective product.

PERSONAL DATA ACT
Tumble 'N Dry treats all personal data as confidential. Privacy-sensitive information is never passed on to third parties and shall only be used for orders that you place on our website. If you do not wish to receive any mailings from us, please send us an e-mail at support@tumblendry.com. The Personal Data Protection Act states that you can at all times change or rectify your personal data.

QUESTIONS & REMARKS
If you have any questions after reading these general terms and conditions, please contact us by e-mail at support@tumblendry.com. You can also reach us by telephone on workdays between 9 am and 6 pm. at +31 (0)88 TND ADAM (863 2326)

COLOPHON
Tumble 'N Dry B.V.
Johan van Hasseltweg 27
1021 KN Amsterdam
The Netherlands

Tel: +31 (0)20 509 55 83
E-mail: support@tumblendry.com
Chamber of Commerce registration number: 27280415

All rights reserved. This website and/or any of its features may not be copied or used without the explicit written approval of Tumble 'N Dry B.V.